Question 1

How can I book a service?

Accepted Answer

You have to call us or mail us about the service you want to avail, we will call you and our representative will meet you(if required) and guide you through the booking services

Question 2

What is the payment procedure?

Accepted Answer

You can make payment for our booking service through cash, cheque or online fund transfer NEFT/RTGS/IMPS.

Question 3

Are there any hidden costs?

Accepted Answer

No, After meeting with our executive, we will mail you the final quotation. That will be your final charge. Extra amount will only be charged for extra services with your prior intimation only.

Question 4

Is the procedure of payment secured?

Accepted Answer

Yes, we don't use any gateway system, only your bank's NEFT/RTGS will be used for Online transfer. For Cash/Cheque, only our company authorised reprentatives will collect cash/cheque from you, we will immediately confirm you just after payment realisation at our end.

Question 5

When our services will start?

Accepted Answer

Your services will start from the next working day of your payment realisation.

Question 6

How much time is required for completion of the service?

Accepted Answer

There are different time TATs for different services, our representative will inform you the time in your booking service call.

Question 7

When will I get the total rights of the design?

Accepted Answer

The final rights of the design will be transfered to customer only after the final payment(subject to payment realisation).

Question 8

Will I get the trademark service?

Accepted Answer

No, Infinity Studio will not Trademark any of your designs.

Question 9

In which format I will get my designs?

Accepted Answer

We will provide the final design in High resolution .jpg, .png & .tiff format.

Question 10

How will I get the final design?

Accepted Answer

The final design will be provided through mail or secured drive sharing.

Question 11

I am confused, I want a suggestion, will I get the support?"

Accepted Answer

Yes, On Phone call or personal meeting of our executive we will guide you and solve your issue accordingly.

Question 12

What if I come up with my own design?

Accepted Answer

We welcome your inputs on your Design at all times, and would create design concepts based on your ideas. We would come up with various alternative suggestions as well and you can choose the one that is the best for the image of your product or company. Our Designers are experienced in gauging exactly what you want, and are able to translate it into an attractive and professional Design.

Question 13

Will our design be unique?

Accepted Answer

Yes, we don't design on template basis, we first sketch your design from scratch and then design the final product. So your design will always be unique and as per your requirement

Question 14

If required, how and whom to contact?"

Accepted Answer

The executive call you or visit you will provide his contact number. You can call him/her within office time. You can also contact us through 24 X 7 Live Chat or mail us to our support team at
support@infinitystudioonline.org(mailto:support@infinitystudioonline.org?subject=I HAVE A QUERY)

Question 15

Is there any urgent service facility?

Accepted Answer

Yes, we have Urgent service facility. If required please ask for Urgent service to our executive at the time of visit. This may charge extra.

Question 16

How should I supply my content?

Accepted Answer

It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the copy in MS word or similar format. If this is not possible, we can help get your information ready for use on the website. We will also provide you instructions on how to upload the material email.

Question 17

Will my Website be Search Engine Friendly?

Accepted Answer

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines.

Question 18

What is managed hosting?

Accepted Answer

Our team will take care of the setup, configuration and maintenance of the website, domain registration/administration, website backups, security hardening, server monitoring, uptime monitoring and website installation. Are hosting packages are annual subscriptions.

THE ULTIMATE DESIGNING SOLUTION

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FAQs